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Frequently Asked Questions

Everything you need to know to be able to navigate ECTC like a pro!

Getting Started

That’s an easy one!

  • Must have a valid email address
  • Must have access to a device that can access the Internet
  • Must be able to speak, read, and write well enough in the language the course is presented in to understand and complete the course material

You can either pay with a credit card or from a PayPal account during the checkout process.

The Process

  1. Your user name is the email address you use to create and validate your account.
  2. You selected your password when setting up your account. If you forgot your password, you could have it emailed to you by selecting the “Forgot Password” link.

No, you can log out of an ECTC course at any time. When you log back into your account, you will have the option to resume your course where you left off.

You may not share your account with another teacher this is to ensure that you get credit for the classes you take in the state system.

You can go to “MY ACCOUNT” under “MY COURSES” to find your courses.

Certificates

Great News!  When you pass the class at 80% you will automatically receive your certificate. Your certificate will also be stored in your account if you ever need to reprint it!

ECTC is a KY-based website. If you live in KY, the answer is YES!

We are working on getting accredited in other states, as we grow we will add new states.

(Currently, ECTC is accredited in Kentucky, Tennessee, Arizona, New Jersey, and Mississippi.)

Technical Questions

To take an ECTC online training you must meet the following general enrollment requirements to take any of the online courses:

  • Have access to a computer.
  • Have their own valid email address. 
    (If you do not currently have an email address, you can register for a free account with any of the providers listed below):
  • Have access to the Internet through a JavaScript enabled web browser.
    (i.e. Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, etc.)
  • Be able to view PDF files
  • Be able to view YouTube Videos

Some documents in ECTC’s online courses are presented in Portable Document Format (PDF). The PDF format is used primarily for files that are large or that are intended to be printed out.

Dedicated software is required to view PDF files. Your computer may already have PDF viewing software installed; it may have been included with your Web browser or operating system. If you do not have it already, you will need to download and install the PDF viewing software of your choice in order to view the PDF files on this site.

The information below will help you install and troubleshoot Adobe Reader, a common PDF viewing program that is free to use. It will also tell you how to get help if you are still unable to view the PDF files on this site after following these steps:

Using Adobe Reader

To download and install Adobe Reader:

  1. Visit the Adobe Reader websiteand follow the instructions to download Adobe Reader for your operating system.During installation, Reader may integrate (“plug in”) with your Web browser. This will enable it to open automatically whenever you click on a link to a PDF file, and to display that file in your browser window rather than a separate window.

Troubleshooting Problems with Viewing PDF Files

If you have problems viewing PDF files, they may be the result of known bugs in your PDF viewing software. It is recommended that you try upgrading to the latest version of that software.

Some users have encountered problems with using Adobe Reader as a Web browser plug-in. If you want to remove Reader as a plug-in, while still keeping it on your system as a stand-alone application — or if you are not currently using Reader as a plug-in, but want to begin doing so — then you need to change Reader’s Display PDF in browser setting. To change this setting in Adobe Reader versions 7 and later, follow these steps.

  1. Close all Web browser windows.
  2. Start Adobe Reader.
  3. Open the Editmenu, then click Preferences.
  4. Click on the Internet
  5. To configure Reader as a plug-in, mark the Display PDF in browser To configure it as a stand-alone application, clear that checkbox.
  6. Click OK.
  7. Exit Adobe Reader.
  8. Restart your Web browser. Confirm your configuration change by browsing to a PDF document.

Another potential solution to problems with viewing PDF files in your browser is to save the PDF document to your hard disk or local network before opening it with Reader. To do this, right-click (Windows) or hold Control and click (MacOS) on the link to the PDF, then choose the option to save the target of the link. Choose a location on your disk or network in which to save the file, then open the file from that location.

If you encounter technical problems with your copy of Adobe Reader, contact Adobe Technical Support. If you have problems viewing the PDF files in our classes, but your copy of Adobe Reader is working correctly otherwise (or you are using other PDF viewing software), email us at tabner@earlychildtc.com.

The short answer is YES.

ECTC wants everyone to be satisfied with their course. We know it’s not always ‘happy-fun-time’ to take Professional Development, however, we hope you walk away from our courses saying “that was helpful, I actually learned something!”

If you are unable to take your class or you are unsatisfied we can issue a refund:

  • We only refund classes that have not been completed.
  • Refunds are available up to 30 days from the date the payment was processed.
  • We will traditionally return your funds in the same manner as they were sent.
  • If you wish to request a refund, please fill out the Refund Request Form. Refunds may take up to 3 business days to be processed once the request is received.

Unanswered Questions?

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It is hereby noted and agreed upon by those establishing accounts that the individual whose name is on the account is the person taking the course(s) related to their account.

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